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Understanding Customer Logic: How one company took two design approaches and saw a 167% difference in conversion

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Blog

Landing Page Optimization: What a 4% drop in conversion can reveal about offering discounts
December 18th, 2014
Landing Page Optimization: What a 4% drop in conversion can reveal about offering discounts
Discounts can be tempting to use as a tool to increase sales volume, but they also come with their own set of consequences. Read on to learn more about a price point experiment featured in a recent MarketingExperiments Web clinic that helped a team of marketers at a large media company discover why discounts are not always an ideal strategy for driving subscriptions.
 
Website Optimization: Not testing can cost you money
December 15th, 2014
Website Optimization: Not testing can cost you money
This MarketingExperiments Blog post features Lisa Foreman, Marketing Conversion Manager, Nations Photo Lab, in a video interview speaking on the importance of testing and optimizing your website. Foreman explains why not testing can have a negative impact on the bottom line.
 
Web Optimization: 3 strategies to improve testing operations at your company
December 11th, 2014
Web Optimization: 3 strategies to improve testing operations at your company
In a previous MarketingExperiments Blog post, we shared a test that yielded significant results for Felix + Iris, simply by making copy and image changes to a homepage hero unit. In this blog post, we share more insights from Jon Corwin, User Experience Lead, One Click Ventures (parent company of Felix + Iris.) In this post, discover three strategies to achieve test planning and execution success.

See How Our Web Clinics Are Produced

Recent Research (presented on a Live Web Clinic)

Free Internet Marketing ReportMaximizing Subscription Revenue
MarketingExperiments Web Clinic 2014-12-18
(WatchListen)
Maximizing Subscription Revenue: How 3 businesses increased their subscription revenue by discovering the optimal pricing strategy
Determining the optimal price point of a subscription product is no easy task. Customers are inundated with subscription choices in the marketplace, making your asking price vital to your success.

At the same time, marketers in subscription business models are under pressure to price products that deliver value and drive ROI.

In this Web clinic replay, Flint McGlaughlin, Managing Director, MECLABS Institute, will share three case studies demonstrating how each company increased subscription revenue through testing and optimization.
Read This Report ...

Free Internet Marketing ReportOptimizing Subscription Paths
MarketingExperiments Web Clinic 2014-10-16
(WatchListen)
Optimizing Subscription Paths: Recent research reveals a radical webpage redesign that produced a 173% lift in customer response
Designing the subscription path of your site is not a trivial matter. Often, minor elements are overlooked that stop a potential subscriber in their tracks and causes them to fall out of the sales funnel.

However, with testing, planning and research, a subscription path can be optimized using a few key principles that transform the customer experience.

In this Web clinic replay, the research team identifies transferable principles from a recent experiment that you can apply to your own subscription process to increase conversion.
Read This Report ...

Free Internet Marketing ReportOptimizing PPC Campaigns
MarketingExperiments Web Clinic 2014-09-18
(WatchListen)
Optimizing PPC Campaigns: Simple copy changes that increased clickthrough rate by 289% (and more)
How do you effectively market your product, service or company in 130 characters or less? Each word and character must work toward communicating value in a PPC ad, as these ads directly compete with those around them.

But when just one word fails to resonate with the customer, PPC ads fail as a whole. How do you craft a PPC ad that a potential customer will click?

In this Web clinic replay, the research team shares two key principles from several real-world examples that you can use to optimize your own PPC ads.
Read This Report ...

Free Internet Marketing ReportLeveraging Content to Generate Leads
MarketingExperiments Web Clinic 2014-08-21
(WatchListen)
Leveraging Content to Generate Leads: 3 simple tactics one company used to achieve a 96% increase in leads
Producing content takes a lot of dedication, time and resources. Valuable content invites your audience to get to know your company and products in a more personal and in-depth way.

But when marketers generate content with company logic, it often falls flat with the customer and the conversation ends before it even began. How do you produce content that your ideal customer actually wants to engage with?

In this Web clinic replay, the research team gleaned three observations from a recent experiment that you can apply to content presentation on your site to increase lead generation.
Read This Report ...

Free Internet Marketing ReportProduct Pages Tested
MarketingExperiments Web Clinic 2014-06-26
(WatchListen)
Product Pages Tested: How carefully pinpointing customer anxiety led to a 78% increase in conversion
Product pages are often the heart and soul of an ecommerce website. It’s where you showcase products and initiate a conversation with customers that guides them to convert. However, there are elements on your product pages that can potentially have a deep impact on customer behavior by quickly turning conversation into concern.

Watch this Web clinic replay to learn about three key principles you can use to identify and reduce customer anxiety.
Read This Report ...

Free Internet Marketing ReportDoes Green Marketing Really Work?
MarketingExperiments Web Clinic 2014-06-05
(WatchListen)
Does Green Marketing Really Work? What a recent experiment uncovered about the true psychological impact of an eco-conscious marketing campaign
"Going green" has become a prevalent part of marketing strategies as marketers work to reach a new eco-conscious customer base with their products and services. However, do green marketing tactics really have an impact on customer purchases?

Watch this Web clinic replay to learn more about the measurable impact of green marketing on customer behavior.
Read This Report ...

Free Internet Marketing ReportOptimizing Web Forms
MarketingExperiments Web Clinic 2014-05-22
(WatchListen)
Optimizing Web Forms: How one company generated 226% more leads from a complex Web form (without significantly reducing fields)
Lead generation is a delicate balance between generating a high quantity of leads, but also high-quality leads. So how can we capture more leads across our Web forms without significantly reducing the quality of those leads?

Watch this Web clinic replay to learn about a recent experiment that revealed how some minor changes to form fields can increase response from your prospects.
Read This Report ...

Free Internet Marketing ReportMarketing Multiple Products
MarketingExperiments Web Clinic 2014-05-01
(Watch Listen)
Marketing Multiple Products: How radical thinking about a multi-product offer led to a 70% increase in conversion
Marketing with multiple products can be difficult. Even the most powerful products can be overshadowed by clutter of less impactful – and sometimes competing – products on a landing page.

But what if there was a way to think about multi-product marketing that could maximize the impact of the whole?

Watch this Web clinic replay to learn about a recent experiment with an independent vitamin manufacturer that revealed how changing your approach to multi-product marketing can increase user engagement – and more importantly, conversion.
Read This Report ...

Free Internet Marketing ReportHow to Achieve a 232% Lift
MarketingExperiments Web Clinic 2014-04-17
(Watch Listen)
How to Achieve a 232% Lift: The repeatable methodology one company used to generate a significant lift
Form is not as important as substance, and discovering the right value proposition is the most effective lever marketers can pull when optimizing webpages. Considering the entire mental impact of each button, "ask" and element of friction when testing is critical for understanding the customer conversation and achieving positive results.

Watch this Web clinic replay to learn about a recent experiment that revealed how changes in strategy can garner significant, repeatable results – a 232% lift for one company alone.
Read This Report ...

Free Internet Marketing ReportLead Nurturing Tested
MarketingExperiments Web Clinic 2014-04-03
(Watch Listen)
Lead Nurturing Tested: New research reveals how slight script tweaks increased response by 31%
Teleprospecting can require some sales departments to make a high volume of calls each day to convert leads. To do this with any consistency, those teams likely use a call script to help them stay consistent and focused throughout the constant dialing. But are these scripts really effective for moving prospects from conversation to conversion?

Watch this Web clinic replay to learn more about a recent experiment that revealed how some minor changes to call scripts can increase response from your prospects.
Read This Report ...

Free Internet Marketing ReportThe Most Effective Calls-to-Action
MarketingExperiments Web Clinic 2014-03-20
(Watch Listen)
The Most Effective Calls-to-Action: 5 principles discovered for increasing customer response
The call-to-action is one of the most vital elements in your marketing. Consequently, when you think for a moment about the current calls-to-action on your main offer pages, how can you be sure they are generating enough customer response?

What if there were some slight modifications you could make to your CTA copy, placement, size and color to experience a significant increase in response?

Watch this Web clinic replay for the results from a recent experiment where calls-to-action were put to the test.
Read This Report ...

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