MarketingExperiments Blog: Research-driven optimization, testing, and marketing ideas

If you’ve been running PPC campaigns for longer than a month or so, there have probably been at least a few times when you’ve hit a wall.

You know what I mean … those points when it seems that no matter how much effort you put into testing and optimizing your ads with the right keywords or copy, the incremental returns are minimal and you just cannot seem to beat your star performers.

It may be you are hitting one of those walls right now … and unlike Jim Morrison would have you believe, you can’t just break on through to the other side.

So what do you do in that situation?

At MECLABS, we experiment with a lot of PPC campaigns, and we’ve seen our share of walls when it comes to optimizing them. In a recent experiment, with the help of PPC managers at ROI Revolution, we were able to help North American Spine, a minimally invasive spine treatment center, break through a “wall” to achieve 47% more leads from a PPC campaign.

We’re going to share the details of that experiment with you on our Web clinic today at 4:00 p.m. EST – Online Advertising Forensics: We investigate how and why a text-based PPC ad produced 47% more conversions.

But, before we give you the full scoop, we want you to get some practice in so you can start preparing to break through your own walls.

We’re going to let you test your marketing intuition and tell us in the comments of this blog post which PPC ad you think produced the 47% lift … and why.

If you choose the correct PPC ad and give us a good enough reason for why you think it won, you will be featured on our blog as a marketing expert and win the respect of your peers and superiors.

So without further ado, here are the treatments:

Treatment 1:

Click to enlarge

Treatment 2:

Click to enlarge

Treatment 3:

Click to enlarge

And here’s the landing page for all three just for reference’s sake:

Click to enlarge

All right, now that you’ve seen the ads, tell us which of them won the test and why in the comments …

And again, be sure to tune into today’s Web clinic at 4:00 p.m. EST to find out the actual results and hear actionable advice about how the discoveries from this experiment can help you improve your own PPC campaigns.

UPDATE:

Congratulations to commenter Gary Kline, for correctly predicting the outcome of the experiment and giving a darn good reason why treatment #3 received the highest conversion rate.

Related Resources:

Today’s clinic at 4:00 p.m. EST — Online Advertising Forensics: We investigate how and why a text-based PPC ad produced 47% more conversions

Online Advertising: How your peers optimize PPC ads

PPC Ads: What is search engine marketing best used for?

How to Test Your Value Proposition Using a PPC Ad

The thing about pay-per-click ads is … well, you’re paying for every click.

So how do you maximize the value you get out of this online advertising?

In this Wednesday’s Web clinic – Online Advertising Forensics: We investigate how and why a text-based PPC ad produced 47% more conversions – MECLABS Managing Director Flint McGlaughlin will share our top discoveries on increasing the ROI of your PPC ads.

First, let’s look at some top advice we received from your peers …

Always run two ads

Whenever I create a new campaign or a single group, I always run with two ads. I run with words that I think will generate interest and flow into the landing page that I create. I generally start with two similar ads but, every now and again, I will try an ad that is not similar at all just to see what the market likes and dislikes.

Sometimes I look at the competitive nature of the keyword in the search results, and then look at who is in first place, then try to match my words to the similar ones.

This all depends on if I have worked in this area or not … if I know the targeted niche, I stick with what I know has worked in the past.

When creating the ad groups, I will use a small number of keywords and nine out of 10 times use these keywords in the title of the AdWords ad itself. Now that Google doesn’t allow capitals in the URLs, I have started using the URLs with capitals in the body content on the AdWords ad, this has definitely helped keep the CTRs higher.

Say, for example, I am selling Organic Cat Food … and own the URL … I will paste this URL with caps between the words in the second line of the AdWords ad …

For example:

Your Cat Loves This?
www.OrganicCatFood.com
Freshly Made & Delivered For Free
organiccatfood.com/LoveCats

You also must consider not just clicks but conversions.

As I said, always have two ads running for the same ad group.

Set the account to rotate your ads evenly so that you can see what ad converts higher or has higher clickthrough.

You may have an ad that has high clicks but small conversions compared with an ad that has lower clicks but higher conversions. This is important to measure. It may mean that your ad, even though it is generating great clicks, is not returning the conversions. So instead of just changing your ad content, have another look at what keywords are converting and refine if necessary to ensure your quality of visitor is high.

After you have made these tweaks, test again for another period and then measure the success of the two ads running for this group.

Having the correct keywords is as important as having the two sample ads running. Keep testing and adjusting to fine-tune your account.

– Dave Lemmon, Director, Redcow Marketing Limited

3 key factors to PPC success

1. As far as performance of ads is concerned, A/B tests are the best way to check and optimize. Run different variations of images, text and calls-to-action to zero in on what is getting the best response. Study the ad analytics well because optimizing ads is a continuous process as long as your campaign is running.

2. Targeting is the key to PPC Campaigns. Have a clearly defined audience, and design ads according to their preferences. Engage directly with your prospects – don’t show your ad to people who don’t need to see it. Online advertising has this huge advantage over traditional print and TV – so make use of it.

3. Never forget the bigger picture – landing pages and conversions. The objective of an ad campaign is not to just “drive traffic” to a particular webpage but to secure business from it. To assure you are getting value or a good ROI out of online advertising, have a well-designed landing page to make sure that a decent conversion rate is in place, or else, the campaign is just wasting dollars.

– Nivesh Jain, Senior Marketing Executive, Invensis Technologies Pvt Ltd

Get everyone involved

Here’s sort of a “different” answer …

I have my co-workers write ads to test. I give them the parameters and the ammunition (landing pages, features, benefits and other good stuff for ads) and run a little contest with a prize for the winner.

What’s the point? Many times “professionals” and those closely associated with marketing can get too “markety.” We start using fancy words and lose sight that there’s a real person searching with questions they want answered.

Getting others involved that don’t know so much about the campaign can lead to some great ads as they use different language and come at the problem and solution from different angles. Plus, it’s a lot of fun!

Don’t get caught thinking that these ads can’t be winners. You might be surprised!

– Mike Fleming, PPC and Analytics Manager, Pole Position Marketing

Great minds think alike, Mike! Right now, we’re running our own PPC ad writing contest right here on the blog, because, as you suggest, we too think it is critical to case a wide net. The winner receives a free PDF copy of MarketingSherpa’s 2012 Search Marketing Benchmark Report – PPC Edition (a $397 value).

Related Resources:

Online Advertising Forensics: We investigate how and why a text-based PPC ad produced 47% more conversions – Free Web clinic, Wednesday, February 1, 2012, 4:00 – 5:00 p.m. EST

PPC Ad Writing Contest: Win a $397 Benchmark Report while building your optimization peer group

This Just Tested: How PPC specificity drove 21% more clicks and cut costs 66%

Converting PPC Traffic: How clarifying value generated 99.4% more conversions on a PPC landing page

PPC Advertising: 5 winning display ad tactics that increased paying customers by 2,900% and dropped cost-per-lead 37%

A test is a great way to settle arguments. The highest-paid person in the room thinks he has a better headline? No problem. Just test it.

But, to truly optimize, sometimes it helps to start a few arguments as well. Get some key people in the room, question your landing pages, question your value proposition, and let everyone (Sales, Customer Service, Product Development, Consulting Services) come up with test ideas to really push the envelope on your marketing.

The way we do that at MECLABS is with a series of meetings called Peer Review Sessions. It gives everybody – from the most senior to the most junior members of the team – a chance to jump in, question the status quo, and come up with test ideas.

Because, as marketers, optimizing by ourselves is hard work … even for the experienced optimizers at MECLABS. No one can truly optimize in a vacuum. We need other minds to broaden the horizons of our creativity and give us ideas for what to test and how to test.

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Find your peer group

Sometimes it also helps to find optimization peers who work at other (preferably non-competitor) companies to break away from the groupthink in your organization (“Our product is the bestest ever!”) and throw some tests against the wall for a little brainstorming.

This is why we at MarketingExperiments are trying to build a community of marketers around the field of optimization. Because the more people there are sharing ideas, the better we can all get at optimization. And, the better we can get at optimizing, the better we all become at performing our jobs.

You can find that peer group in a few places:

• Among the 4,610 optimizers on the MarketingExperiments Optimization group on LinkedIn
• Local marketing events
• Optimization Summit 2012 in Denver
• The comments section of this blog post

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Win a $397 MarketingSherpa Benchmark Report

That’s right, I said the comments section of this blog post.

You see, as I said earlier about the MECLABS way of optimizing, we seek to get as many ideas as possible for the tests we run with our Research Partners. For an upcoming test we’d like you to suggest the best PPC ad copy in the comments section of this blog post.

So scroll down. Take a look in the comments. Find some PPC ad copy you like. And reach out to that marketer to see if you can form a peer relationship, helping each other produce better tests.

To make it worth your while, once we have several submissions, we will choose one lucky marketer’s ad treatment to run in our experiment. And, to sweeten the pot, we’ll also give that marketer a free PDF copy of MarketingSherpa’s 2012 Search Marketing Benchmark Report – PPC Edition (a $397 value).

So let’s get to the challenge (if you choose to accept it)…

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The challenge

As I said, to make us all become better optimizers, we need your ideas for a real PPC experiment we are going to run for one of our Research Partners: North American Spine. We’re going to have you, dear marketer, write PPC ads to help us discover some things about North American Spine’s ideal customer.

At the end of this post, you can submit your ad treatment in the comments.

So, now that you know what you’re in for, sit back, and get your thinking caps on while you read the background of the experiment.

Please read it carefully as there are some very specific things we are looking for to make this test successful. The closer you read and understand, the more likely you are to win.

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Experiment Background:

North American Spine (NAS) is the inventor and sole provider of a fascinating (in my opinion) minimally invasive spine surgery called the Accurascope procedure. They essentially provide people who are suffering from serious, chronic back pain with an alternative to open back surgery.

Right now, with ROI Revolution managing their paid search advertising campaigns – NAS is doing an impressive job of getting people who are already shopping for back surgery solutions to buy the Accurascope procedure.

However, as probably all of us know, there are likely potential NAS customers out there who aren’t shopping for back surgery. Instead they are shopping for more information so they can make an informed decision about whether they need surgery or not.

We know this because there are several medium-to-high-traffic keyword terms centered around certain back conditions:

• Lumbar Bulging Disc
• Sciatic Nerve
• Degenerative Disc Disease
• Etc.

It also happens that NAS is looking to implement a content strategy to help position them as an authority in the back pain treatment space.

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Experiment Goal:

The trouble with a content strategy is that it is very difficult to create content, and very difficult to predict what content will resonate with your customers.

You could spend a lot of time creating high-quality content only to find out later that another approach would have been more profitable.

To help provide clarity to NAS’s content strategy, we are going to run some PPC ads to “take the temperature,” in a sense, of the people who are searching for the following conditions:

• Lumbar bulging disc
• Sciatic nerve
• Degenerative disc disease
• Herniated disc
• Pinched nerve in lower back
• Lumbar back pain

So the goal of this experiment is to learn which types of content resonate with the largest audience of condition-based searchers. This way, NAS can tailor a content strategy around those motivations and start building content they know will be effective.

But the ultimate goal is to have prospects come in for a needed Accurascope procedure, as shown in the chart below:

Experiment Hypothesis:

It wouldn’t be an experiment without a hypothesis. Here’s what we think these condition-based searchers are really after:

• May be experiencing back pain symptoms and are simply searching online or asking around
• Have come across this condition and now want more information on it
• May have already seen a doctor and been diagnosed with this condition and now want more information on it and possible treatments
• May be a friend or loved one searching on behalf of someone

Therefore ads that cater to these motivations will likely receive a higher clickthrough rate.

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The Research Question:

It’s hard to ask a research question without also having your treatments in mind, but I’ll go ahead and pitch one here, assuming your treatments will be flooding in soon after:

Which condition-based ad template will receive a higher clickthrough rate?

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The Treatments: What we need from YOU

If you didn’t notice above in the research question, the treatments we are looking for will be templates. Each PPC ad will be a different approach for more information that we can simply drop a back condition keyword into. So, to give you an example, I’ll show you my submission:

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Have [Condition]?
Learn 3 treatments with the highest
success rates in this free report
NorthAmericanSpine.com/[condition]

However, you might take an angle like this:

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[Condition] Info
5 things you need to know to give
your loved one the care they need.
NorthAmericanSpine.com/[condition]

Whatever you decide, be sure to keep the goal of this experiment in mind: to learn which types of content resonate with the largest audience of condition-based searchers.

Also, keep in mind that PPC ads have character limits, if you don’t know them, you can use this tool to help you stay within those limits and not be disqualified from the contest.

Because you’re writing ad templates and not ads, it’s going to be difficult to fit each of the conditions above in a single template. But we know you’re very smart, and if there is a way that you can think of to get around that problem we’re open to suggestions. Just leave them in the comment below your submission.

The Call-to-Action:

So with that, I’ll let you get writing. When you’ve written an ad, all you need to do is post it below in the comments. Once we have enough submissions, we’ll sort through them and choose one ad that we think will best help us answer the research question.

The writer of that ad will get:

• A free PDF copy of MarketingSherpa’s 2012 Search Marketing Benchmark Report – PPC Edition (a $397 value)
• The opportunity to brag about how they were included in a real MECLABS experiment
• A shot at having their treatment actually win the experiment (more bragging rights)
• A mention (and link) on this blog as a marketing expert (yes, even more bragging rights)

Go ahead and post your ad in the comments and we’ll announce the winner during our next Web clinic: Online Advertising Forensics: We investigate how and why a text-based PPC ad produced 47% more conversions (Educational funding provided by ROI Revolution)

Happy writing!

UPDATE: Winner(s) Announced…

The results are in. Unfortunately our team was torn between two submissions from our generous commenters below. We were SO torn, in fact, that we decided to give away TWO 2012 Search Marketing Benchmark Reports – PPC Edition to two lucky commenters. Unfortunately, due to validity constraints we are only able to use one ad template in the actual experiment.

So congratulations to both Amy Harold and Carrie Hernandez for their insightful submissions. Both of you should be receiving a Benchmark Report in the next few days. With that said, if you saw yesterday’s Web clinic [Subscribe to be notified when the replay is live], you know that only Amy Harold’s submission will be in the actual test. That is because we needed a template that we could use to test different approaches and hers was the most flexible.

With that said, we found Carrie’s submission incredibly insightful for two reasons:

1. It was short. It wasn’t even close to using all of the characters the ad was limited to. Common sense tells us this is a bad thing. Be we love challenging common sense with experimentation. So we would love to eventually test shorter than required ad copy.
2. The idea of offering a comparative clinical study was a particularly interesting content angle

Again, thank you to all of our commenters. If you need help writing a PPC ad, simply take a look at the comments below for some ideas. And try to get in touch with anyone whose ad you particularly liked to brainstorm. Remember, we can’t optimize in a vacuum.

Related Resources:

Blandvertising: How you can overcome writing headlines and copy that don’t say anything

Banner Blindness: Why your marketing messages are hiding in plain sight

The Ultimate Click: How to get what you pay for with pay-per-click advertising

PPC Ads: What is search engine marketing best used for?

@veronica Thanks for the response!

Editor’s Note: You’ll never find the right answers if you don’t ask the right questions. So my hat’s off to Veronica Cisneros, lead Web designer and developer at websonlized.com, for continuing to push us to dive deeper into the best use of search engine marketing.

After answering her initial question in “PPC Ads: What is search engine marketing best used for?” Paul Cheney takes our exploration of the most effective use of pay-per-click advertising one level deeper today …

In the post, Daniel points out that search engine marketing (PPC Ads) are best utilized in communicating “the value of a click to your landing page, not to get a sale.”

That is his main point. And he’s absolutely right.

What he didn’t mention (probably for the sake of brevity) was the idea that “the value of a click to your landing page” should be a derivative of the “value of the ultimate sale.”

That is what I mean by “the ultimate click.” The ultimate click is the sale. And in many cases, the sale comes after a series of micro-yeses.

So in other words, it makes more business sense to run an ad for toothbrushes when you are selling toothbrushes, than to run an ad for a free car when you are selling toothbrushes.

This is because in the toothbrush ad, the value of the click to the landing page is to get more information about the toothbrushes your company offers.

The toothbrush ad is a derivative of the ultimate value of buying a toothbrush. The free car ad is not.

That is what I mean when I say it’s important to get “the correct clicks” rather than simply as many clicks as possible. If the goal was to get as many clicks as I could, I would obviously want to run an ad for a free car.

But because the goal is sales, not clicks, I need to run an ad for a toothbrush.

Now, while I’d be open to testing it (especially if I’m selling toothbrushes), the copy of that ad probably wouldn’t be:

Buy Our Toothbrushes

They’re really great

Only $45 each!

I’d most likely run an ad along the lines of:

Designer Toothbrushes

Explore our catalogue of

50 brands used by celebs

In the first ad, I tried to sell in the ad. I made it seem like the reader should click on the ad and buy a toothbrush for $45.

In the second ad, I made the value of the click about being able to browse high-quality designer toothbrushes. And hopefully, that’s exactly what they’ll be able to do when they click the ad.

Daniel, correct me if I’m wrong, but I think this is the point you were trying to get across:

Selling in the ad is usually bad. The goal of an ad should be to get a click.

I’m simply adding that the click should also be as relevant as possible to the ultimate offer.

I hope that clears things up.

Editor’s Note: Spot on, Paul. And might I add that, this is not simply an academic discussion. Remember, these are pay-per-click ads. Why pay for traffic that will not convert?

So while Paul’s examples are purposefully extreme to make a point (although, I’ll admit, he’s got me seriously Jonesing to find out which toothbrush Brangelina uses), it would help you to take a second look at your AdWords account to determine whether your aim is to get a click, or get a click that will convert.

Related Resources:

Banner Ad Design: The 3 key banner objectives that drove a 285% lift

Banner Design Tested: How a 35% decrease in clicks caused an 88% increase in conversion

Converting PPC Traffic: How clarifying value generated 99.4% more conversions on a PPC landing page

After our recent Web clinic, How to Increase Conversion in 2012: The last 20,000 hours of marketing research distilled into 60 minutes, we received this question from Veronica Cisneros, lead Web designer and developer at websonalized.com …

Question

1.            Assertion:

• If I remember correctly, the ad excluded the product, or description of the product, and only made reference to awards received. The presenter indicated that the ad was only competing for clicks and position? Which I understood to mean that the vendor did not care to make a sell, but simply wanted traffic to website.

2.            Question:

• Was my interpretation correct?
• If not, what was meant by “competing for clicks and position”?
• If yes, what did the vendor achieve by increasing the traffic to this landing page?

Answer

The point is that many people try to flat out sell with a PPC ad. The only thing the PPC ad should sell is the value of the customer clicking.

Once the customer clicks, then the landing page should sell the value of the next step (which may be lead capture, a sale, or some other objective, perhaps even just getting to the next stage in the funnel).

So for example, no one is going to buy business accounting software because of a PPC ad. However, you might be able to sell them on the value of clicking that ad to learn more. It is essential to understand where the buyer is in the process, and speak to the potential customer with value that resonates at that stage in the process.

So what is search engine marketing best used for? To communicate the value of a click to your landing page, not to get a sale.

You can hear Flint McGlaughlin, Managing Director, MECLABS, discuss our discoveries about search engine marketing and pay-per-click ads further in the free How to Increase Conversion in 2012: The last 20,000 hours of marketing research distilled into 60 minutes Web clinic replay.

Related Resources:

Optimizing PPC Ads: How to leverage the full potential of 130 characters by clarifying the value proposition

Converting PPC Traffic: How clarifying value generated 99.4% more conversions on a PPC landing page

Search Engine Marketing: Finding appeal for your PPC Ads

PPC Advertising: 5 winning display ad tactics that increased paying customers by 2,900% and dropped cost-per-lead 37%

The Small Business Website: Response Time to Internet Generated Leads - via websonalized.com

On Monday, we showed you two landing pages and asked you to vote for which one received the highest conversion rate in a split test. The actual test was done by Michael Aagaard, and there was a very clear winner.

In today’s post, I’m going to talk about how Michael got his results. First, the test …

Background

As I mentioned in Monday’s post, this test was for a free trial of a forex trading platform from Denmark’s Saxo Bank. After trying a few different strategies with their page, nothing worked to improve conversion on their PPC landing page for the trial. They had essentially hit a wall with their page. Unfortunately, the money they were making from the product was looking fairly bleak compared to the amount they were spending on PPC.

So when Michael Aagaard offered them a landing page audit through his consulting site, Saxo Bank was willing to give him a try. Read more…