MarketingExperiments Blog: Research-driven optimization, testing, and marketing ideas

At our July 29 web clinic on optimizing PPC campaigns, several participants wanted to know more about using forms and keyword insertion.

We distilled the questions and put them to Corey Trent, our lead research analyst on this clinic.

Q: Which is better: product description and fill-out form on the landing page or promotion on landing page and fill-out form on next page?  Is it important to have a form directly on the landing page?

In most cases, having both the description and form on the landing page is the best approach. When you start adding steps or clicks to the process, a couple of things can happen:

1. When a visitor has to click through to another page, the amount of friction increases. People are always mentally evaluating if the effort is going to be worth the payoff. When more pages and steps are involved, that adds more weight to it not being worth their time to continue.
2. When a form is on a standalone page, detached from the description, people can lose sight of the key product benefits, features and the value proposition that were outlined on page one. It’s better to reinforce your offer to help prospects overcome the anxiety of providing their information.

Q: Where is the best place to put the request form?

The best place to put a request form is where you have already built the case that what the user is getting is not only worth it, but a steal compared to the information they are going to give up.

As for where that form actually resides on your specific page — that’s an element you need to test. Whether it’s in a sidebar on the left or right of the page, or in the main content column, or “above the fold” on the page, or below several long copy blocks, there is no surefire place for a form that will work for every type of landing page and offer.

What’s extremely important is that the form is in the natural eyepath of your landing page’s visitors, and that it fits into the sequence of thoughts from intent to action that the visitor experiences on the page. In other words, be wary of placements such as putting your form above or before important content, or using equally weighted columns that downplay the significance of the form.

Q: What about keyword insertion in the landing page header? If keyword insertion does not match with a custom landing page (using dynamic text to match), is there still value in keyword insertion?

If you use keyword insertion in your ad, you’ll be best served by making the connection in your page as well because it increases relevance between the two.

Recently, we’ve seen instances where the effectiveness of header messages has decreased, so testing this with your pages is worthwhile. If you do not insert keywords on the landing page to match the ad, you should still ensure that there’s a logical, relevant connection early on the page that visitors will be able to understand to maintain continuity.

Either way, make sure that your copy is strong — don’t rely on keyword insertion alone to carry the load. Weak copy gives people a good reason to leave your site.

Additional topics covered in the web clinic and questions that we’ve touched on in past research briefs included: value propositions, relevance and offer pages.

You can hear more from Corey via the full clinic presentation and follow him on Twitter: @ctrentmarketing

Are you all Microhoo’ed out yet? Here’s a shortlist of cool, helpful posts from the past week, covering a range of online marketing topics.

• Social media: Our colleague and B2B pro Brian Carroll shares his thoughts on how to generate leads with LinkedIn without alienating your network.
• Email: ClickZ reminds us that Christmas is just around the corner (sort of) and provides a “must-do now” e-commerce checklist to help you get ahead.
• SEO: Winning the Web provides a list of don’ts to keep you from landing in SEO purgatory.
• Copy: Karen Thackson at Marketing Words Copywriting explores how an effective call-to-action is more than just using call-to-action words.
• PPC: Search Engine Roundtable notices that more advertisers have been granted access to Google’s bid simulator tool in the past week.
• Design: A catalog of e-commerce buttons and iconography from Checkout Optimization to inspire and delight e-marketers.

Note: In August, we’ll be returning to our regular schedule with more frequent blog posts. Look for that starting next week, with upcoming posts covering PPC, lead generation, testing and analytics, new landing page critiques, and more …

Need a shortcut to your weekend marketing reading? Our favorite articles of the week will get you started on your review of online, search and social media marketing. These made it through our feeds and into the idea bin.

Stuck In A Rut? 20 Places to Find Entrepreneurial Inspiration — A roadmap of motivation for when you need a boost. Alyssa Gregory of SitePoint pulls from her list of favorite blogs, success stories and magazines for when your inner entrepreneur needs a shot in the arm.

Top 3 Google Gadgets to SEO Your iGoogle Home Page — Download the tools and gadgets that you’re probably already using to your iGoogle Home Page for quick, easy access. Search Engine Journal points you in the right direction — and I agree with Ann Smarty that the general lack of great iGoogle gadgets is surprising.

33 Ways to Use LinkedIn for Business — LinkedIn is much more than an online resume, and Web Worker Daily shares ways to use LinkedIn more effectively for your business. (The MarketingExperiments LinkedIn group has been growing steadily thanks to tips like these.)

Gmail Offers to Automatically Unsubscribe You from Mailing Lists — Gmail is offering an unsubscribe option for even authenticated mail from reputable senders; Life Hacker has the details.

Beware of Low Bids and Low Budgets When Setting Up Your Google AdWords Account — PPC Hero asks Google about keywords not showing up due to a low keyword bid.

If you’re looking for more PPC advice, join us for our PPC Live Optimization web clinic on July 29. Submit your campaign for review and the chance to win a seat on our Optimization Training Tour.

After a full week of pushing ahead on new marketing initiatives, mapping out your plans through the end of the year and into 2010, and brainstorming new tests — you got through all that this week, right? — you’re probably ready for some weekend reading.

Here are five highly recommended articles from the past week, covering different areas of online marketing:

• Conversion Optimization: When & Where to Address Customer Anxiety — One of our favorite blogs does it again. Linda Bustos of GetElastic shows how ecommerce sites can increase sales by addressing customer concerns, from product pages to cart and checkout pages. The post also links back to the Ecommerce Report.
• PPC / SEM Analytics: 5 Actionable Tips To Improve ROI — The title speaks for itself, but in this post, analytics pro Avinash Kaushik shares five “non-normal” analyses that you can apply to boost your ad revenue.
• Finding and Using Niche Blogs — The tips in this SEOmoz blog post can help you with two frequently overlooked areas related to SEO and PR: your link building and blogger outreach efforts.
• The Ultimate Community Management FAQ — Social media and community-building strategies are still raising a lot of questions for marketers trying to get a handle on how to use them for business. Amber Naslund answers a bunch of those questions, and in doing so, offers several ideas and tools for socializing with a purpose.
• Annoying Consumers with Too Many Emails — A straightforward post that seeks to answer the questions all email marketers should be asking: “How often is too often? When does the frequency of a program start to drive people away?”

Have some favorites of your own? Putting any of the ideas from these articles into practice? Drop a comment.

If you’re joining us for this afternoon’s SEO live optimization web clinic, you already know the topic is way too broad for one hour.

Learning the fundamentals of search engine optimization is only step one. Keeping up with the frequent changes, learning and testing the latest best practices, and steering clear of the mountains of misinformation? That’s a full-time effort.

If you’ve been around the block with SEO, you’re already a regular reader of the following sites and tools. Still, when it comes to reliable SEO info, these resources consistently rise to the top of my shortlist.

10 SEO resources you’ll want to bookmark

• SEOMOZ
• SEOBook
• Search Engine Roundtable
• SearchEngineWatch
• SearchEngineLand
• SearchEngineGuide
  
• TopRank Blog’s Resources list and Big List of SEO Blogs
• HubSpot and Website Grader tool

That’s it? Why not an exhaustive list of 400+ SEO sites?

A few reasons: First, TopRank already has a megalist; it’s right up there (thanks, Lee!). Second, from the sources above, you can branch out to any number of free and paid tools and augment your own list based on your experience level, needs, and preferences. And third, if you really have time to regularly read more than a dozen sites on SEO, more power to you and your Google Reader and/or RSS feeds.

Feel free to add your own favorite SEO resources in the comments section.

And check back with the blog as we’ll be following up today’s SEO clinic with responses to the live audience Q&A, additional resources and specific articles, plus our clinic contest winners — some lucky marketers will not only have their pages optimized, they’ll also win seats at our Landing Page Optimization Training Tour.

It’s not often that I get jazzed about the topic of media relations. In fact, it’s usually just the opposite.

As an editor, ducking clumsy pitches (in all media) and screening calls are part of the job. But while working in the marcom trenches, I learned to sympathize with PR folks who have to deal with editors and reporters, and the often unfair bad rap that PR has to overcome.

The eye-opener? Working with a media relations pro who set the gold standard for the job.

PR 2.0 or Relationships 101?

It was never about cranking out banal press releases or heavy-handed pitches. Instead, she did hours of research, became a subject expert in her clients’ fields, provided compelling, relevant story ideas to the right journalists at the right times — and did all the right things to build relationships. She asked incisive questions, knew her stuff, and in turn, earned enormous respect. On a tight budget, too.

Prominent coverage followed. Major papers, tv news, trade pubs. Clip files that many organizations only dream about. And all pre-Twitter.

Social media doesn’t change everything

These days, with social media, Twitter and Facebook generating so much buzz, things are getting simultaneously easier and harder. Sure, these avenues can help you get your foot in the door easily with some media types, but others have already barred the social media door to PR. Are you linking in — or spamming? How do you figure out not only whom to approach, but how?

That brings us right back to the gold standard: relationship building.

Let’s face it, with or without social media, for many of us not named Godin, Kawasaki, Brogan or Battelle, cultivating relationships can still be time-consuming, hard work. It’s not always fun and there are no guaranteed shortcuts.

But there are tools that can help you get and stay organized, and make the process of building your media relationships much more efficient. And that’s what I’m jazzed about.

A special media relations eWorkshop and toolkit

Today at 4:00 p.m., we’re kicking off our new eWorkshop series with a session on building an effective, sustainable media relations program, including a half-dozen tools plus a campaign playbook.

After reviewing the toolkit, and seeing the components in action, I’m convinced that pros and novices alike will benefit from the tools and strategies in this special eWorkshop.

So no matter what your experience level, with the stakes getting higher every day, why not carve out an hour this afternoon to join us and raise your media relations game?

[Links updated to point to completed eWorkshop presentation.]