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Frequently Asked Questions Online Courses: Will I get a receipt for my purchase? Yes. As soon as your purchase is processed, you will be sent an electronic receipt to the email address you provided during the checkout process. If you see a "Thank you" confirmation page, the email has already been sent to your account. Check your "junk" box if you do not see your receipt immediately. If for some reason, you still cannot find a receipt, email cert@marektingexperiments.com.
How do I access the content once I have enrolled? Once you are enrolled in the course, you will receive an email from the course administrator that will provide all the login information you need to access our learning laboratory. If you do not receive this email within 24 hours, contact cert@marketingexperiments.com.
What software do I need to view the sessions? The sessions are browser-based interactive flash presentations. So as long as you can access the internet and have a basic flash player (http://get.adobe.com/flashplayer), you will have no problem accessing the materials.
How long are the sessions? Each session is approximately 45-minutes long and ends with an interactive self-evaluative quiz. The sessions are all on-demand, so you can pause, fast-forward, or review a portion of the presentation as much as you like.
How many sessions are there in each course? There are 7 core sessions for each course. The Email Marketing course is the exception with 3 main sessions and 2 practical application sessions.
How long does it take to finish all the sessions? It depends on you. Our student completion rates range anywhere from six weeks to one day. All the sessions are on demand, so you can watch them all in one day or spread them out over the course of a few weeks.
Will I get a copy of all the class material? Yes. Once you are able to login to your student account in our learning laboratory, you will be able to download all the presentations for review. These presentations will be under the “notes” section of the learning laboratory.
How long will I be allowed to access the content? Student accounts will remain active for 6 months. This will not increase or decrease depending on when you finish the final exam.
How will I be graded? Your understanding of the course material will be evaluated by a final exam. You are able to access the final exam at any time once enrolled, but will be given one attempt at completing it. We require a score of at least 80% in order to pass. Throughout the course, there will be ungraded quizzes that are meant to help you prepare for the final exam.
How long will it take for me to get my exam grade? Once you have finished your final exam, you should receive notice of you score within 24 hours. If you do not receive email notification within 24 business hours, email cert@marketingexperiments.com.
What if I do not pass the final exam? We do all we can to ensure that our students are fully prepared the final exam, and the majority of our student pass the final exam with no problem. However, if for some reason you are unable to pass the final exam during the first try, we will work with you to help you understand which content you might be struggling with and give you chance to review the course content again and retake the final exam.
How long does my certification last? Our certifications last up to 18 months after the successful completion of the final exam. After 18 months, a certification must be renewed.
How do I renew my certification? Certifications are renewed by the successful completion of the current final exam. Upon expiration, you will be notified how you can access to retake the final exam. If your certification has expired and you have not been contacted please email cert@marketingexperiments.com.
Live Events: Will I get a receipt of my purchase? Yes. As soon as your purchase is processed, you will be sent an electronic receipt to the email address you provided on the checkout pages. If you see a “Thank you” confirmation page, the email has been sent to your account. Check your “junk” box if you do not see your receipt immediately.
Are there group rates? Yes. If you are looking at sending a group to an event, contact austin.mccraw@meclabs.com.
Do I need to bring anything with me to the event? You will be emailed prior to the event with any specific directions or items you might need for an event. In general however, you will want to bring a printout of the landing pages that you would like to be looking at during the event. Also, we advise attendees to consider bringing a wireless internet card if they would like to access internet in the training rooms. Many times there is limited connections and bandwidth.
What is the schedule of the event? You can find a schedule of each specific event on the dedicated landing page for that event. Visit the tour section of our website: www.marketingexperiments.com/tour.
Will lunch be provided? In most circumstances lunch will be provided during the event, but always check the schedule on the dedicated landing page for the event. Visit the tour section of our website: www.marketingexperiments.com/tour.
Will I get a copy of the presentations? Yes. Copies of the presentations will be sent out to every attendee in a follow-up email after the event.
Will my website be personally reviewed? Depending on the size of the event, we try our best to spend one-on-one personal time with each attendee looking at their own website and landing pages.
Is there a final exam? Yes. We intend that all of our live workshop attendees walk away certified professionals in Landing Page Optimization or Email Marketing. At the end of the day, we will administer a certification exam that will test your understanding of the presented material.
What if I do not pass the final exam? We do all we can to ensure that our students are fully prepared the final exam, and the majority of our student pass the final exam with no problem. However, if for some reason you are unable to pass the final exam during the first try, we will work with you to help you understand which content you might be struggling with and give you chance to review the course content again and retake the final exam.
How long does my certification last? Our certifications last up to 18 months after the successful completion of the final exam. After 18 months, a certification must be renewed.
How do I renew my certification? Certifications are renewed by the successful completion of the current final exam. Upon expiration, you will be notified how you can access to retake the final exam. If your certification has expired and you have not been contacted please email cert@marketingexperiments.com.
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